30-Day Returns

Most products purchased on our website can be returned for a full refund within 30 days from the shipping confirmation date.

It is the customer's responsibility to follow the provided instructions for returning the purchase in perfect condition. We are not responsible for any lost returns, except for items agreed to be insured.

Some requirements include:

  • Returned items must be intact and in perfect condition.
  • If the jewelry includes a center diamond with a corresponding certificate, the original certificate must be included. The KNT Appraisal must also be sent back.
  • To qualify for a full refund, customers must ship the order back within one week after receiving a prepaid shipping label.


KNT will determine eligibility for a refund upon receiving your proper return. If eligible, a full refund will be issued in the original form of payment. Monetary refunds can only be processed while the return is in KNT's possession.

Approximately 14 business days may be required for us to process the return.

Please note that custom-made KNT orders, including engraved items, are not eligible for this return policy and are non-refundable.

Exchanges

Most products purchased on our website can be exchanged within 30 days from the shipping confirmation date.

Some requirements include:

  • Returned items must be intact and in perfect condition.
  • If the jewelry includes a center gemstone with a corresponding certificate, the original certificate must be included. The KNT Appraisal must also be sent back.
  • To qualify for a full refund, customers must ship the order back within one week after receiving a prepaid shipping label.


KNT will determine the eligibility of the returned item for exchange. Upon receipt, production of the new item will begin, and a refund or invoice will be issued based on the price difference between the original and exchanged items. Monetary refunds can only be processed while the exchanged item is in KNT’s possession.

Exchanges requested after 30 days from the shipping confirmation date are subject to approval at KNT’s sole discretion.

Please note that only one exchange is permitted per purchase, and all exchanges are considered final. Custom-made KNT orders, including engraved items, are not eligible for this return policy and are non-refundable.

Please note that:

  • The customer is responsible for covering the shipping fees for this process.
  • Our return/refund policy does not apply to items on sale.

Products you have agreed meet your requirements are not eligible for return (except in cases of verified manufacturing defects).